Frequently Asked Questions (FAQ)

Legends Limousine Worldwide offers a variety of premium transportation services including private car services, luxury limousines, airport transfers, corporate travel, special events, and sightseeing tours throughout New York City.

Legends Limousine requires all reservations exceeding $150 to be validated by the completion of the credit card authorization form.

We ask you to return this form along with photocopies of the following:

(1)  Credit Card used for reservation (back & front)

(2)  Cardholder’s state issued photo ID

Legends requests that our customers cancel the reservation in advance as follows:

Airport:

Two hours before your flight takes off for pickups from:

• New York City (five boroughs)
• LGA Airport
• JFK Airport
• EWR Airport
• TEB Airport

Three hours before your flight takes off for pickups from:

• ISP Mac Arthur / Long Island
• HPN White Plains / Westchester

Local Reservations:

For Brooklyn pickups, we request a minimum of a two before your reservation.

For Manhattan pickups, we request a minimum of two hours before your reservation.

For any other borough or out of state pickup please ask your customer service representative.

Out of town pick-ups:
We request the approximate duration of the trip from midtown Manhattan plus an additional hour for cancellation.

Specialty Vehicles:

For all specialty vehicles, cancellation times vary depending on the vehicle type. All Sprinter vans/Mercedes Benz S550 are subject to full charge unless cancelled 24 hours prior to reservation time.

All Buses/ stretch limousines reservations are subject to full church unless cancelled 72 hours prior to reservation time. If you cancel after our time frame, you are subject to be charged the full amount of reservation.

Events: 

The cancellation policy is 30 days prior to the date of the event. The deposit of 50% is required and will be charged on the day of signing this agreement. The remaining balance is due two weeks prior to the event date. All deposits are nonrefundable.

The client is responsible for being in the vehicle at the time of pick-up, even if the client did not receive a call from Legends. Legends cannot be responsible for calls which are not going through, or when a client provides a telephone for callbacks that are not working, or that’s going to voice mail.

Waiting time charges starts from the scheduled time of pick-up.

Yes, you can. We will do our best to estimate the vehicle time of arrival but in order to avoid the wait, we strongly suggest making a reservation in advance at no additional charge.

Legends recommends that you make a reservation 24 hours in advance to ensure availability. However, depending on the distance from NYC, we can accommodate live reservations for right away.

You can always request an SUV. Our SUV can accommodate up to six passengers.

There is no charge for luggage if they fit in the trunk of the requested vehicle. If the luggage exceeds capacity, we may have to upgrade the vehicle and charge the difference.

Our standard sedans accommodate up to three passengers and up to three small-medium sized pieces of luggage.

You can never know with certainty how long it takes to clear customs, as it may take minutes or upwards of an hour. Factors such as how many other international flights have arrived around the same time as yours, affect how quickly you’ll be able to clear customs.

Legends charges $20 more for this service, in addition to an airport parking fee.

For Airports yes;

• 45 minutes free waiting time for domestic flights.
• 60 minutes free waiting time for international flights.

*Starting from the time of arrival at the gate*

For all other pickups you receive a 10-minute grace period. After that you will be charged waiting time depending on your vehicle type.

If you request an inside pick-up, (Meet and Greet), please look for your driver at the baggage claim for domestic flights or at the custom exit for international flights. He will be holding a Legends sign with your name on it. If you cannot locate your driver, please call us at 1-888-534-3637, so we can connect you with your driver.

If you request an outside pick-up, please call us after you collected your luggage, and a Legends dispatcher will direct you to go outside to meet your driver.

The traffic flow between Manhattan to the airports is unpredictable. Please consult your airline and use your best judgment when booking your reservation. Add extra time for bad weather, rush hours, and during holidays.

Average travel time to the New York City area airports in normal circumstances:

As of Saturday, February 2, 2019, New York State imposed a congestion surcharge. The congestion fee applies to transportation in vehicles that carry people for-hire, including:

• vehicles commonly known as taxis,
• vehicles commonly known as “green cabs,”
• limousines,
• black cars,
• livery vehicles (including vehicles commonly known as community cars),
• rideshare/transportation network company vehicles, and
• pool vehicles.

The surcharge is $2.75 for each for-hire transportation trip in a vehicle that is not a medallion taxicab or a pool vehicle.

Your credit card is charged the due amount at the time of booking.

You can always ask your driver for a cash receipt. If you forget, please call us to request a copy of your receipt.

We accept cash and all major credit cards such as: Master Card, Visa, American Express, and Discover card.

*Please note we do not accept personal checks.

The customer is always responsible for paying tolls. Tolls vary depending on the route. Legends chauffeurs reserve the right to take the best route due to traffic or weather conditions

Gratuity is at the discretion of the passenger and can range between 15-30%.

All transactions with Legends Limousine take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected.

Yes, you can build your own profile by creating a username and a password for you to log in every time you need to book a reservation online. After you book your first order our system will let you manage your reservations, preferences, save addresses and contact information, allowing you to simplify your reservation process, it also allows you to modify and cancel your reservation online.

We encourage you to book your reservations on our web site. If you have a personal or corporate account with us, please contact our office to get a password for your account. You can use your account for any trip, anywhere, to modify or cancel your reservations. You will always receive a copy of your order and a confirmation number when you provide us with your e-mail address.

Legends gladly accommodates travelers with pets but please keep the following in mind:

1. Must notify the operator when you make the reservation so we can accommodate you. If you fail to do so, the driver has the right to refuse transporting the pet.
2. All pets must be leashed or in a special carrier when traveling in a car.
3. All pets over twenty-five pounds must ride in a mini-van or a van, with the exception of service dogs.

*Please be advised that there will be a cleaning fee if there are any pet accidents or excess hair.*

Yes, we do. Please call-in advance to make a reservation.

Yes, we do. Each car seat is an additional $20. Legends uses the Even Flo Tribute convertible car seat. It can be installed either rear facing for infants, or forward facing for toddlers upon request.

We also provide backless booster seats.

*Please note: Our drivers will gladly assist you in installing the car seats, but please be advised it is your responsibility to make sure they are properly installed. There will be an additional cleaning charge for any spills, stains, etc. to our car seat*

If a user has left a personal item in one of our vehicles and wish to retrieve it, you can report it to our Lost & Found department at 888.207.1493. We will have the driver inspect the vehicle. However, Legends Limousine does not assume any responsibility whatsoever for any personal property. Baggage and all other personal property will be processed only at passengers’ own risk. Passengers’ baggage shall be carried subject to the available accommodations (as determined solely by the service provider) provided by interior and/or exterior racks.

If the item is found you may pick it up at our location at 209 25th street, Brooklyn NY 11220. You also have the option of having the item shipped to you via FedEx or driven to you.

Legends Limousine reserves the right to levy a delivery fee for returning found property, charged at full travel rates.

No, smoking is prohibited for the driver and the passengers by the NYC Taxi and Limousine Commission. All vehicles must be always clean and smoke-free. Your chauffeur will be subject to a summons and fine if he lets you smoke in the vehicle.

Yes, Legends can provide you with a Mercedes Sprinter van that could accommodate up to thirteen passengers without luggage.

Yes. New York State now requires all passengers to buckle up regardless of where they sit in the vehicle – including drivers and all passengers. If your passengers do not wear a seat belt, your vehicle can be pulled over and your adult passengers may receive a ticket. If you are transporting a passenger under the age of 16, and they are not accompanied by a parent or guardian and do not buckle their seatbelt, you (the driver) could receive a ticket.

Unfortunately, drivers cannot leave their vehicles unattended, but they will be pleased to assist you with your luggage from the sidewalk to the vehicle.

In most cases you will receive a phone call from us when you driver arrives. Occasionally we are unable to call all passengers due to heavy call volume.

*Please note that you are responsible for waiting time charge from reservation time and not from the time we call. 10 minutes free waiting time is given on all reservations as a courtesy.*

To call a car service in NYC, you can contact Legends Limousine Worldwide directly by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

You can order a limo in NYC by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637). Provide your details, choose your vehicle type, and schedule your pickup.

To hire a driver for a day in NYC, contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637). Specify the duration, destination, and any special requests to ensure a customized experience.

Car service prices in NYC depend on the distance traveled and type of vehicle chosen. Legends Limousine provides transparent pricing by by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

The cost of a private car service in NYC varies based on distance, type of vehicle, and service duration. Legends Limousine provides competitive rates and you can get a precise quote by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

The price of a car service in New York City depends on the service’s length, type of vehicle, and distance traveled. For accurate rates, consult Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

Similar to private cars, the cost for a private limo service in NYC depends on factors like the length of rental, type of limo, and route. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

The rental cost varies widely based on the limo model, rental duration, and specific services included. For accurate pricing, reach out to Legends Limousine by by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) with your requirements.

The cost for a limo in NYC can vary significantly. Legends Limousine offers a range of options and prices, which can be detailed upon request by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

Hourly rates for limo services in NYC vary; Legends Limousine can provide specific hourly rates based on the type of vehicle and service required by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

A ride in a limo is priced based on the journey’s length, the type of limo, and the time of day. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

You can book a limo at JFK airport by contacting Legends Limousine ahead of your arrival by calling their customer service at 1-888-LEGENDS (1-888-534-3637). You can also book through their online booking system at https://www.legendslimousine.com or download their mobile app.

To transfer from JFK to Brooklyn, you can book a private car or limo service with Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

The price for a car service from LaGuardia to Manhattan varies; for the most accurate and current rates, contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

Rates for travel between JFK and Manhattan can vary. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) for the most recent and competitive rates.

The cost of a limo from JFK airport will depend on your destination and type of limo. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) for a detailed quote.

The cost of a car service to JFK airport will depend on your destination and type of limo. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) for a detailed quote.

Rates from Brooklyn to JFK vary; for the most accurate and current rates, contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

The cost to JFK will vary based on your starting location and the type of service you choose. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) for a precise quote.

Prices to LaGuardia vary based on your pickup location and the type of vehicle. Legends Limousine provides detailed pricing by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).

For a limo from Newark airport, the cost will vary based on your destination and the limo type. Contact Legends Limousine by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637) for detailed rates.

The price for a car service from Newark airport depends on your destination and vehicle choice. Legends Limousine can provide specific pricing by booking directly through Legends Limousine Worldwide’s website at https://www.legendslimousine.com or by calling their customer service at 1-888-LEGENDS (1-888-534-3637).