CONDITIONS OF SERVICE
These Conditions of Service form a binding agreement between you and Legends Limousine Worldwide for the services we provide. Please read them before you book.
By booking or using our services, you accept these Conditions of Service, along with our Terms of Service and Privacy Policy. If you do not agree, please do not use our services. We may update these conditions at any time, so please review them now and then. Continued use means you accept the current version.
These Conditions of Service were last updated on June 9, 2026.
PRICING
Your quoted rate can change until we confirm your booking. Rates may be higher on holidays, during major events, or on other peak travel dates. We confirm your final rate in writing once we accept your reservation.
QUOTES
A written quote stays valid for 7 days from the day we issue it, unless we tell you otherwise.
WHAT YOUR QUOTE INCLUDES
Your quote covers the service you book. It does not include extras such as tolls, parking, airport or venue fees, added stops, route changes, overtime, or waiting time past the grace period. We bill any extras to your payment method on file after your trip.
PAYMENT
We accept all major credit cards (American Express, Visa, Mastercard, Discover). We also accept ACH, bank transfer, or bank check. Payments by ACH, transfer, or check must clear at least 72 hours before your pickup time. Every booking must be secured with a valid credit card, and we may ask you to complete a quick DocuSign authorization to verify it. We place a temporary authorization hold before service. Your bank controls how quickly that hold releases.
ADMINISTRATIVE FEE
A 5% administrative fee applies to every reservation. This fee supports our quality control, safety, technology, and compliance standards.
FINAL BILLING
After your trip we finalize your bill to reflect the service actually provided. This can include waiting time, tolls, parking, added stops, or route changes. If you have a question about a charge, please contact us first so we can resolve it.
GRATUITY
Gratuity is optional and separate from the administrative fee. You may tip your chauffeur in cash or add it to your card.
DECLINING A BOOKING
We may decline or refuse a booking before dispatch for reasons that include safety concerns, payment we cannot verify, suspected fraud, or a violation of these conditions.
CANCELLATIONS
Request a cancellation through the app, website, phone, SMS, or email. A cancellation takes effect only once we confirm it. Your cancellation fee depends on your pickup region and vehicle, shown in the schedule below. A change made inside the cancellation window may be treated as a cancellation.
CANCELLATION SCHEDULE
The window is based on where your trip starts. A fee applies to any booking cancelled after the listed time.
| Pickup region | Sedan, Minivan, SUV | Mercedes S-Class | Mercedes Sprinter | Bus (24 to 56) |
|---|---|---|---|---|
| New York City (5 boroughs) | 2 hours | 24 hours | 48 hours | 5 days |
| Long Island (Nassau, Suffolk) | 5 hours | 24 hours | 48 hours | 5 days |
| Westchester County | 5 hours | 24 hours | 48 hours | 5 days |
| New Jersey | 4 hours | 24 hours | 48 hours | 5 days |
| Connecticut | 6 hours | 24 hours | 48 hours | 5 days |
| Pennsylvania | 7 hours | 24 hours | 48 hours | 5 days |
| Nationwide (rest of U.S.) | 24 hours | 72 hours | 72 hours | 5 days |
| International | 24 hours | 72 hours | 72 hours | 5 days |
Special events, weddings, and group charters follow a separate Special Events Agreement that we provide when you book.
NO-SHOWS
If no one in your party is at the pickup spot at the scheduled time, and we cannot reach you within 30 minutes, we treat the booking as a no-show. A no-show is charged in full. To hold the vehicle longer, arrange authorized waiting time with us in advance. If a third party booked your trip, they are responsible for passing these terms to you.
WAITING TIME
We include a grace period before waiting charges begin: 14 minutes at a home or business pickup, 45 minutes after a domestic flight lands, or 60 minutes after an international flight lands. We track your flight, so your airport grace period starts when you land. After the grace period, waiting time is billed at the vehicle hourly rate. Changing your pickup time away from the scheduled flight arrival forfeits the grace period.
ASAP SERVICE
Same-day ASAP rides depend on vehicle availability. Once we dispatch a chauffeur, any arrival time we share is an estimate, since traffic or weather can affect it. Cancelling an ASAP ride after dispatch results in a fee.
HOURLY SERVICE
Hourly bookings have a minimum number of hours, based on your pickup region and vehicle. Time beyond your reserved hours is billed in set increments by vehicle. Cancelling an hourly booking is charged at least the minimum hours for that vehicle. New York City minimums are below. For minimums outside New York City, call us at 1-888-534-3637 or email info@legendslimousine.com.
| Vehicle | New York City minimum |
|---|---|
| Sedan, Minivan, SUV | 2 hours |
| Mercedes S-Class | 3 hours |
| Mercedes Sprinter | 3 hours |
| Bus (24 to 56) | 5 hours |
VEHICLES
If a vehicle becomes unavailable, we may substitute one of equal or greater class at no extra cost. A vehicle you request as an upgrade depends on availability, and it costs more. Photos on our website are examples and may differ from your exact vehicle. For safety, luggage cannot block the rear window or sit on passenger seats. We limit the number of passengers per vehicle to meet safety rules.
LUGGAGE
Tell us your full luggage count when you book, including suitcases, bags, strollers, boxes, sports equipment, or instruments. Oversized or excess luggage may need a larger vehicle at additional cost. If undisclosed or oversized luggage forces a cancellation or no-show, that booking is charged in full.
CHILD SEATS
We offer infant, toddler (rear or forward facing), and booster seats for an additional fee. As a courtesy in New York City, we install seats in advance following NHTSA guidance. The accompanying adult must confirm the seat is secure before the trip begins. You are welcome to bring your own child seats at no charge.
TRAVELING MINORS
A minor is anyone under 18. A minor must travel with a parent, legal guardian, or responsible adult for the entire trip.
PETS
We welcome pets. Pets ride secured in an appropriate carrier. Service animals are always welcome, and they are not subject to this rule. If a pet leaves hair, odor, mess, or damage, an animal cleaning fee applies.
PROHIBITED ITEMS & CONDUCT
Smoking, vaping, underage drinking, illegal substances, weapons, or hazardous materials are not allowed in our vehicles. Please treat your chauffeur, fellow passengers, and the public with respect. We may end a trip immediately for unsafe, abusive, or illegal behavior, with the booking charged in full. Please do not open doors or emergency exits except in a real emergency.
LOST ITEMS
Please account for your belongings as you enter and exit the vehicle. We are not responsible for items lost, left behind, or damaged in our vehicles. Tell us right away if you leave something, and we will try to locate it. If we ship a found item, you cover the shipping cost, paid by card before we send it.
VEHICLE & PROPERTY DAMAGE
You are responsible for any damage you cause to our vehicles or property. We assess repair and cleaning costs based on the damage. A cleaning fee applies to spills, illness, or other messes that need extra sanitation.
WEATHER & EVENTS BEYOND OUR CONTROL
Your safety comes first. Severe weather, road closures, government actions, or other events outside our control can delay, change, or suspend service. We are not responsible for missed flights or losses caused by conditions beyond our control. We will reach you at the contact details on your booking when we can. If we cancel for one of these reasons, we refund payment for any service not yet provided. Please allow extra travel time.
LIABILITY
Our total responsibility for any booking is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential losses, such as missed events or lost business.
AFFILIATES
For trips outside our direct coverage area, we may arrange a vetted affiliate partner to provide service.
COMMUNICATION & CONSENT
When you give us your phone number or email, you agree that we may contact you about your bookings by phone, text, or email. Message and data rates may apply. Reply STOP to opt out of texts at any time. We may occasionally send offers by email, and you can unsubscribe at any time. We share your details only with the partners who help deliver your trip, and we handle your information under our Privacy Policy.
GOVERNING LAW
New York law governs these Conditions of Service. Any dispute will be handled in the state or federal courts located in New York County, New York.
THE FULL AGREEMENT
These Conditions of Service, together with our Terms of Service and Privacy Policy, make up your agreement with us. If any part is found unenforceable, the rest stays in effect.
Thank you for choosing Legends Limousine Worldwide.
